Manager Monday feat. Tiffany Queener

This week's Manager Monday spotlight is on Tiffany Queener, our Inside Sales Account Manager. Tiffany's energy and upbeat nature is contagious around the office, and her knowledge of this industry is highly valued. Let's get to know, Tiffany!

What is your job title?

Account Manager

How long have you work for FBS?

1.5 years – but worked for another dealer in another state for almost 5 years before coming to Nash. The transition was easy!

What are your main responsibilities?

I help our customer’s and field representatives with, well, everything. From checking to make sure the customer had a good experience during their appointment, to having in depth technical conversations about the system we’re recommending (and why), as well as assisting when a design specialist is either unavailable or bogged down. I guess you could call me the “listener” of the team, and I help make sure information I receive is shared as needed, and appropriate steps are completed.

How did you become interested in your field?

My husband worked for a different dealer for many years before I did. The Basement Systems and Supportworks Networks included some of the absolute best companies in the industry. I recognized that and am drawn to excellence just like everyone else. I was a manager for REIT firms, involved in pretty high profile multi-family community acquisitions and dispositions, including rebranding and multi-million dollar renovations projects. It was a daily grind to say the least, and I saw my family time was suffering. Some of the leadership at this particular company had been trying to entice me to come over and become a design specialist for a while. I’m not sure if it was because they thought it would be cool to have a girl out crawling around in crawlspaces or not, but my passion for helping people love where they live, and my no fear approach to going wherever needed to get things done right were some of the key traits that would fit well as a design specialist. Eventually, they wore me down and I took my first ever commission only job AND LOVED IT. I was a design specialist for a couple of years, and then when they decided to start a position like my current one, I embraced it and never looked back.

What do you like most about your work?

Hmmm. That’s hard. I like everything about it so how do I pick just one? Maybe that’s just it… it’s multi-faceted and no customer, or home, or circumstances are ever the same.  I have really enjoyed seeing the value that this role brings not just to the company, but to the customers. At both dealers, the position was a general concept when I stepped in, and neither had reached it’s true potential yet. Being a right brained person, I love to create. Combine that with the fact that I’m particularly good at creating process that make the best use of time and existing resources, and voila! The account manager role is where I fit the best. When all of your experience, and knowledge finds a great place to come together, who wouldn’t love their job?!?!?

What are some of the challenges you’ve overcome while working at FBS?

There haven’t been challenges here at FBS in the slightest. In general though, working in what most call “the construction” industry, being a woman can work for you, and against you. There are times when your technical expertise might get scrutinized a little extra, but I’m good with that. It gives me a chance to really shine that I know my stuff. The advantage is that I can relate to customer’s better, you know… emotionally. I ‘get It’ when I’m talking to them. I can hear when they’re excited, anxious, nervous, etc. without them necessarily needing to come out and say it. That’s my super-power when it comes to truly fulfilling my role, and my calling in life to help people.

What new skills have you learned while being at FBS?

Working at Frontier has reinforced that when a company has a group of team members driven by the same goal, and if that goal is a worthy one, the potential is increased exponentially and starts to become realized quickly!  Also, when the leadership of a company operate with honest intentions, and faith in God, anything is possible.

If you weren’t doing this job, what would your second choice be?

Wow! I’ve never considered that but I know that I’m pretty good at helping others. Not the kind of helping that turns into speaking engagements or a spotlight, but the kind that is behind the scenes. It’s always been my dream job to run a non-profit that helps other non-profits be successful.

What advice would you give someone who would choose your field?

Always focus on what’s best for the customer, not on what’s best for you. Be honest ALWAYS. You will always be a success when you do the right thing, for the right reasons.

If you had a choice between two superpowers, invisibility or flying, which would you choose and why?

Oh – hands down, flying. I love to explore new places and travel so yeah… that would make it much easier to do!

 

Thank you, Tiffany!