Dustin,
Just wanted to let you know that Fernando and his crew finished the basement project today - a day earlier than I actually expected.
From the moment we first met you and you explained our options, I knew we had found the right company. Every question, every contingency that we could think of was addressed and the project progressed exactly as you told us it would. I am so appreciative that you took the time to come over last week while my husband was in the hospital to reassure me that the basement was ready for construction. The crew you sent over could not have been more professional and proficient in their work. Fernando and his men were courteous, diligent, professional and an utter joy to be around. My house was left clean every night - dust was kept to a minimum and the work area was left in perfect order each day. Fernando spoke to me each night before he left to give me a status update and gave me a thorough walk through tonight before signing off and collecting the balance due. We couldn't be more pleased with the work, the workers and the appearance of our new waterproofing system.
Living in this house as long as we have (over 30 years) and being dreadfully aware of every torrential rainstorm has been stressful to say the least. Walking through 6-10 inches of water in the basement has been maddening and costly. Cleaning up nasty, muddy, stinky residue has been time consuming and frustrating. For the first time, we don't expect to be nervous when we see a colorful radar picture on the 6 o'clock news. We did not see a charge on the invoice for restoring our peace of mind, but that is exactly what Frontier Basement Waterproofing has done for us. As you know, we have some pretty scary medical issues to get through in the coming weeks. We are so grateful to you and your team that an October downpour is not going to create additional stress as my husband is recovering from brain surgery.
Please pass along our gratitude and thanks to Fernando and his team. Count on our referral anytime the subject comes up in our circle of business and personal friends. You guys rock!!
Thanks again,
Gere and Lisa Carter
our service area
We had this bid by another company... your salesman took the time necessary...