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With thousands of 5 star reviews, it's easy to see what people think when all goes well with their project, but how does Frontier show up when things don't go as planned? No one is perfect, therefore, no company is perfect. At Frontier, one of our core values is integrity and we define this as how we strive to show up every day - with honesty and authenticity. Read reviews from customers who have experienced this first hand and see how we lead with integrity.
Communication is one of the most important qualities to me. I do not like surprises. The entire team (sales, to office, to production) did a fantastic job of keeping me informed, updated, and educated from initial assessment until final day of job. Kudos!
Janine and Rachel have been very proactive and responsive to questions, quickly and clearly.
Dustin was very thorough, took time to explain everything and answer all my questions (seriously, there was a lot and this took forever). He also took my call to advise me during the work-change process.
Fernando and Jose were amazing! I can't imagine having a better team. Diligent, thorough, polite, efficient, informative, clean/neat/tidy, and very caring. Fernando made sure we had the correct materials, and made recommendations according to our needs. He and Jose went above and beyond to lay the extra soil from the trench they dug, to put it in an area of the lawn that needed it. I didn't even ask! Only mentioned it and they both surprised me with it. So meaningful!
Fernando and Jose did an extremely thorough job cleaning the attic and crawlspace entryways. I could tell it was very important to them that the house be as they found it or better. I followed behind for some dust settling (but I am a neurotic clean freak).
Family owned and operated, and that family (Dustin) came personally to do the initial assessment.
our service area
It was so great to deal with a trustworthy salesperson, Chad (who did not try to sell me...