Sump Pumps Customer Testimonial from LIz J. in Brentwood, TN

Excellence of Service by Frontier Basement Systems

In February 2018, I hired Frontier Basement Systems to check my encapsulated crawl space.  Upon making the appointment, the office staff, Jamie and Lynn, immediately followed up with an email to me confirming the date/time and stated price for the service.  When I requested a follow-up, the office staff immediately scheduled it.  The technician, Mike Winfree, demonstrated professionalism in providing service.  By professionalism, I mean this: 

1. He showed great knowledge of what should be in place by taking his time and conducting a thorough review of all factors that define integrity in a crawl space encapsulation. 

2. He demonstrated outstanding troubleshooting abilities and identified key situations that needed further attention. 

3. He demonstrated unbelievable people skills by really listened to my concerns and taking his time while explaining in detail everything I needed to know about his findings. 

These three factors are the hallmark of professionalism and I highly commend Frontier for that.  The spirit of good old fashioned customer service pervades Frontier.  I believe this spirit comes from the top and extends throughout the company.  I highly recommend Frontier to those seeking peace of mind about the status of their crawl space.  I will be very comfortable trusting them with my future crawl space issues.