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With thousands of 5 star reviews, it's easy to see what people think when all goes well with their project, but how does Frontier show up when things don't go as planned? No one is perfect, therefore, no company is perfect. At Frontier, one of our core values is integrity and we define this as how we strive to show up every day - with honesty and authenticity. Read reviews from customers who have experienced this first hand and see how we lead with integrity.
The project encountered several issues along the way, including a missing CleanSpace system, forgotten paperwork, and leaks, which is why I couldn't give 5s all around. HOWEVER, mistakes happen in any project, and what impressed me was how they were dealt with. Nobody--office staff, installation crew, sales rep--was anything but respectful, courteous, helpful, accommodating, and quick to make things right. In the end, we're incredibly happy with the extensive work we got done. Our crawlspace is clean, dry, and well sealed.
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Professionalism, Punctuality, Quality, Responsiveness, Value