Testimonials for Frontier Foundation & Crawl Space Repair

Layne can actually "think like water" - and thats exactally what I needed when my house and garage seemed terminally damp. When he guarantees a basement will be dry - its 100% certain that you have chosen the man for the job. It may seem like a lot of money - but the long-term effects are worth far more than it costs: a dry foundation, mold elimination, clean smells, and a structure that will last forever. That's a rewarding return on your investment.

Since moving to Nashville two years ago, we've had many people come work on our house for various issues. BY FAR, the Frontier Basement Systems men were the most professional!! Fernando was outstanding -- professional from arrival to departure and happy to answer our questions. The job was done neatly and early. I would recommend this company to anyone having water problems.

Arrived on time and the crew kept us updated about the project through the entire process.

I appreciate that Fernando hastily came to my house when my basement was filling with water. He had a quick solution for the problem, installed what he could at that moment in time- a temporary pump, and will be returning tomorrow to make sure the permanent pump got installed. He was able to do all of this on his off time. He really made my customer experience great!

Eric was excellent. On time and very honest.

You guys did a great job! I did a timelapse sequence of a small section of my basement.

Doug came to my home and did the annual service on our basement system. He was very courteous and knowledgeable. He was on time for the appointment and did it in a timely fashion. I would rate him 5 star as to his customer service. 

Our experience with Frontier Basement Systems has been positive from start to finish. My husband and I had a couple of other companies come over and assess, but Tim Sapp from Frontier was, by far, the most down-to-earth, personable and kind, which was why we decided to go with Frontier. It was a quick and easy decision once we met with Tim. Tim spent over 2 hours in our home during the first visit, inspecting our house and sharing his recommendations. The staff at Frontier is very organized. We were given paperwork, a schedule, follow-up calls and everything that was needed during the weeks leading up to the actual project. My husband and I had many phone conversations with Tim. Tim almost always answered his phone, and if he was in a meeting or on another project, he always returned our calls very promptly. Throughout the entire process, he has been of great assistance, and offering assurances along the way. Even after the project, I’ve had 3 different conversations with Tim – 2 questions regarding new construction, and 1 question about an issue with the website not working when I tried to vote for Lael for the “Wow Service Award”. Tim never seemed to mind answering his phone after hours or even on weekends, even when we were just planning on leaving a quick message for him to call us back the following Monday morning. The customer service has been exceptional – and also from Lael and the crew. Lael is very personable and caring, and he has shown exceptional leadership during the course of this project. I noticed that he wouldn’t ask his crew to do anything that he, himself, wouldn’t do. For example, at one point he immersed the entire upper part of his body down into a deep hole in order to adjust a plate (which I don’t think many people could handle – myself included). Lael was also kind and down-to-earth, as was everyone in the crew. I was always greeted with a smile by crew members, and they would always take time to explain what they were doing, if I was curious about the process. These guys worked their butts off for 3 days – with a positive attitude. They even cleaned up after themselves. They all worked together as a team. Tim and Lael always seemed to communicate very efficiently with each other, even though they would be at different sites, and Lael and his crew seemed to communicate with each other very effectively, which created supreme efficiency. We want to vote for LAEL for the “Wow Service Award”. His name wasn’t on the website listed under “foreman”, so that’s why we’re mentioning here. LAEL = WOW SERVICE AWARD

Just wanted to let you know that Fernando and his crew finished the basement project today­ - a day earlier than I actually expected. From the moment we first met [Dustin], [he] explained our options, I knew we had found the right company.  Every question, every contingency that we could think of was addressed and the project progressed exactly as [he] told us it would.  I am so appreciative that [he] took the time to come over last week while my husband was in the hospital to reassure me that the basement was ready for construction.  The crew [he] sent over could not have been more professional and proficient in their work.  Fernando and his men were courteous,diligent, professional and an utter joy to be around.  My house was left clean every night - dust was kept to a minimum and the work area was left in perfect order each day.  Fernando spoke to me each night before he left to give me a status update and gave me a thorough walk through tonight before signing off and collecting the balance due.  We couldn't be more pleased with the work,the workers and the appearance of our new waterproofing system.  Living in this house as long as we have (over 30 years) and being dreadfully aware of every torrential rainstorm has been stressful to say the least.  Walking through 6-10 inches of water in the basement has been maddening and costly. Cleaning up nasty, muddy, stinky residue has been time consuming and frustrating.  For the first time, we don't expect to be nervous when we see a colorful radar picture on the 6 o'clock news.  We did not see a charge on the invoice for restoring our peace of mind, but that is exactly what Frontier Basement Waterproofing has done for us... We are so grateful to you and your team that an October downpour is not going to create additional stress...  Please pass along our gratitude and thanks to Fernando and his team.  Count on our referral anytime the subject comes up in our circle of business and personal friends.  You guys rock!!  

Frontier Basement Systems did an awesome job. Fernando was the foreman and went through everything with me when it was complete. They completed most of the work in a single day and it looks great!

We had a sump pump installed by Frontier Basements Systems in 2004 after our home was flooded with a few inches of water. In 2010 we were massively flooded but this time with with 5 feet of water in our walk out basement. After the small 2004 flood we had ready to use sand bags, waterproof door panels etc. to try and keep the water out in the 2010 flood. Unfortunately we had sandbags for 3.5 feet but not 5 feet. When the water receded I expected to find my basement full of water. After all the sandbags had done a good job keeping the water out until we ran out of bags and the water came over the top so I assumed the water would be held in our home by the same sandbags. Incredibly though when I made it back to our home a few hours past the peak of the flooding our sump pump had completely emptied the water out. We literally had stranded and dying fish in our home but we were able to walk right in and start cleaning up thanks to our sump pump. So keep up with your annual maintenance, it is a silent sentry, but it will really be there when you need it most. Earlier this week Jason came out for our annual service. He did a great job cleaning it, making sure it works, etc. he clearly explained what he was doing etc. and we know it is working and ready for the day we may need it again (but let’s hope that day isn’t any time soon!).

My basement was waterproofed by installers Fernando and Jose. They were professional, kind, and hard working. The job looks great!

Frontier Basement Systems were totally helpful and professional. My issue was time urgent and they made extra effort to be there asap! I am a new owner to the house, and Jason fully disclosed every issue and process of the inspection and went out of his way to explain how every part of the system works (which was installed before I was the owner). I definitely recommend these guys!

Wow! What great service! Donald from Frontier Basement came to do my annual check. There was a problem with the dehumidifier, which as a result, needed to be replaced. He took the time to walk through the fine print of my warranty with me, copied it, highlighted it, and took it back to the office.  He came back with a NEW dehumidifier and saved me the cost of the replacement.  He was thorough in every aspect. He explained everything, answered all my questions, and was very friendly and professional. Great experience!   Kristi in Brentwood, TN

I was very impressed with LT. He was very knowledgeabl, careful with our pool, and professional. As we consider doing this project in the future, I would love to use the same person!